Return Policy
At Kolonie, we are committed to providing our customers with high-quality fashion products. We understand that sometimes you may need to make adjustments to your purchase. Therefore, we offer an exchange policy for color and size. Please take a moment to review our return policy below:
**Exchange Policy:**
- We do not offer returns or refunds on our products.
- However, we offer exchanges for the same item in a different color or size.
- Exchanges are only accepted within 7 days of receiving the product.
**Eligibility for Exchange:**
To be eligible for an exchange, the following conditions must be met:
1. The item must be in its original, unworn, and undamaged condition.
2. The product must be in its original packaging with all tags and labels intact.
3. You must provide proof of purchase, such as an order confirmation email or receipt.
4. The exchange request must be made within 7 days of receiving the product.
**How to Request an Exchange:**
1. Contact our customer support team via email at
2. Provide your order number, a clear description of the product you wish to exchange, and the reason for the exchange (color or size).
3. Our customer support team will guide you through the exchange process, including any additional information required.
**Exchange Process:**
1. Once your exchange request is approved, we will provide you with a return address.
2. Pack the product securely in its original packaging, including all tags and labels.
3. Ship the product back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer.
4. Once we receive the product and confirm its eligibility for exchange, we will send you the replacement item in the requested color or size.
**Important Notes:**
- We do not offer exchanges for different products or items of a different value.
- If the product you wish to exchange is out of stock, we will offer an alternative or a store credit of equal value.
Please note that Kolonie reserves the right to reject any exchange that does not meet the conditions outlined in this policy.
Thank you for choosing Kolonie. If you have any questions or need further assistance, please contact our customer support team at
*Please make sure to review our sizing and product information carefully before making a purchase to minimize the need for exchanges. We appreciate your understanding and support.*
**Exchange Policy:**
- We do not offer returns or refunds on our products.
- However, we offer exchanges for the same item in a different color or size.
- Exchanges are only accepted within 7 days of receiving the product.
**Eligibility for Exchange:**
To be eligible for an exchange, the following conditions must be met:
1. The item must be in its original, unworn, and undamaged condition.
2. The product must be in its original packaging with all tags and labels intact.
3. You must provide proof of purchase, such as an order confirmation email or receipt.
4. The exchange request must be made within 7 days of receiving the product.
**How to Request an Exchange:**
1. Contact our customer support team via email at
kolonieindia@gmail.com
within 7 days of receiving the product.2. Provide your order number, a clear description of the product you wish to exchange, and the reason for the exchange (color or size).
3. Our customer support team will guide you through the exchange process, including any additional information required.
**Exchange Process:**
1. Once your exchange request is approved, we will provide you with a return address.
2. Pack the product securely in its original packaging, including all tags and labels.
3. Ship the product back to us using a trackable shipping method. The cost of return shipping will be the responsibility of the customer.
4. Once we receive the product and confirm its eligibility for exchange, we will send you the replacement item in the requested color or size.
**Important Notes:**
- We do not offer exchanges for different products or items of a different value.
- If the product you wish to exchange is out of stock, we will offer an alternative or a store credit of equal value.
Please note that Kolonie reserves the right to reject any exchange that does not meet the conditions outlined in this policy.
Thank you for choosing Kolonie. If you have any questions or need further assistance, please contact our customer support team at
kolonieindia@gmail.com
*Please make sure to review our sizing and product information carefully before making a purchase to minimize the need for exchanges. We appreciate your understanding and support.*